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APH Career Opportunity: Director of Customer Experience

The American Printing House for the Blind (APH), a world leader in creating learning solutions and pathways to success for children and adults who are blind or visually impaired, is seeking a Director of Customer Experience who will be committed to assuring that we are providing our customers with the materials, products, and services they need for independence, education, and life. This is a leadership role with an opportunity to directly oversee and optimize our customer experience as we expand into new markets in the US and internationally.

The successful candidate will report to the Vice-President of Marketing and Sales and will manage an information and referral service; coordinate incoming communication channels including web, email, and phone tree; and maintain various technology platforms supporting order entry, customer relations management, and e-commerce. We are looking for a person with an entrepreneurial spirit who aggressively recommends change, brings process innovation, and possesses a strong sense of ownership. This position works a typical M-F dayshift schedule and is located in Louisville. Our work environment is welcoming and compassionate and we pride ourselves on our competitive benefits offerings, including free onsite parking, tuition reimbursement, and career development opportunities..

Major Duties and Responsibilities

Education, Training, and Experience Requirements

To Apply:

Please apply online. If you have any trouble with the online form, please contact 502-899-2240 or contact email hidden; JavaScript is required.

The American Printing House for the Blind (APH) is a DRUG FREE WORKPLACE. An offer of employment is conditioned upon successfully passing a drug screening test and background check.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, place of birth, religion, sex, sexual orientation, gender identity, age, disability or protected veteran status. EOE/Minorities/Females/Vet/Disability Employer.