Notice: Accessibility of APH Websites

The American Printing House for the Blind strives to make all APH web-based content accessible to users with disabilities by innovating interfaces and adhering to the standards set forth in WCAG 2.0 Level AA.

Accessibility refers to the concept that people with disabilities are able to independently access and use a product or system, including with the benefit of assistive technologies. Assistive technologies include adaptive hardware and/or software and other devices used to enable all individuals to use the interface no matter their abilities.

What if I Have an Accessibility Issue with APH Web-Based Content?

1) Informal Notification to APH: If you have an accessibility concern with an APH website, please contact email hidden; JavaScript is required. We will respond to your concern via email within two business days. We will make every effort to resolve the issue expeditiously. If the issue requires a longer time for technical work, we will notify you in writing of the expected time of issue resolution.

2) Formal Notification to APH: If you are not satisfied with the resolution the issue after submitting an informal notification to APH, you may contact APH with a formal complaint under Section 504 of the Rehabilitation Act of 1973. Please contact:

Director, APH Communications Department
1839 Frankfort Ave.
Louisville, KY 40299
email hidden; JavaScript is required

APH will acknowledge receipt of the complaint within two (2) business days. Upon receipt of the formal complaint, APH will resolve the complaint within thirty (30) days from the date the original complaint was received. If the issue requires a longer time for technical work, we will notify you in writing of the expected time of issue resolution.

At the end of the efforts to resolve the complaint, APH will record the complaint in a written statement containing the outcome of the review and resolution and communicate this to the complainant. The complainant can elect to pursue the formal notification to APH at any time, including after the informal notification has already been initiated.

3) Filing a Formal Grievance with the U.S. Department of Education: In the event that the user is not satisfied with the issue resolution results from contacting APH, he or she may contact the U.S. Department of Education, Office of Civil Rights and may elect to file a formal grievance under Section 504 of the Rehabilitation Act of 1973.

1/2017

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