Customer Service Technical Support Specialist

The APH is seeking a Customer Service Technical Specialist to meet the needs of our customers on their pathway to success. Reporting directly to the Director of Customer Experience, the Customer Service Technical Support Specialist will support the Customer Service team by providing product and technical support to APH customers and potential customers who need assistance with braille display hardware, and various hardware readers and magnifiers.

This is a remote position.

Customer Service Specialist II

The APH is seeking a customer service specialist to meet the needs of our customers on their pathway to success. Reporting directly to the Supervisor of Customer Experience, the Customer Service Specialist will support the Customer Service team by answering calls and email, handling customer inquiries, order entry, return authorizations and setting up customer accounts.

This is a remote position.

Educational Aids Production Worker

Reports to the Educational Aids Production Supervisor. Manufacture materials that will include the following tasks: packaging, die cutting, assembly, vacuum forming, sanding, gluing, hand painting, riveting, and sonic welding. Maintain basic records for the work produced, including appropriate documentation of Quality Control. Other duties may be assigned.

Learning Management System Digital Content Specialist

The Learning Management Systems (LMS) Digital Content Specialist provides educational learning content utilizing a variety of tools and strategies to support the goals developed for the APH Hive and Outreach programs. Assist the LMS Director with communication to contractors and peer reviewers regarding course creation in the LMS, review and organization of follow up activities, running data reports, and creation of new curriculum.

This is a remote position. Relocation to Louisville, KY is not required.

Technical Innovations Product Manager

Under the supervision of the Senior Director of Global Innovation and Strategy, this innovative individual will be responsible for the next generation product vision for many of APH’s technology endeavors. The successful candidate will be responsible for product management, planning, and execution throughout product lifecycles, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with all stakeholders to ensure customer satisfaction and business goals are met. The Technical Innovations Product Manager will be responsible for guiding the roadmap for multiple product lines simultaneously, keeping inclusive design at the core of what they do.

This is a remote position, relocation to Louisville, KY is not required.

WordPress Content and Accessibility Specialist

The WordPress Content and Accessibility Specialist will oversee design and direction elements for the APH Web site (www.aph.org) and other APH sites. This person works with APH staff to gather and edit information for updating new and existing web pages. This position requires in-depth technical skills, as well as the ability to identify situations that may impact shopping experience, the ability to update copy when errors are identified, possess graphic design skills to create web pages for resizing images when needed, strong organizational skills, and good human-relations skills. A strong understanding of WCAG Standards and Guidelines is also required. This position reports to the Director of the Creative Services in the Dot6, APH’s internal agency.

Braillo Operator

Performs a variety of computer operations. Monitors console control panel and makes procedural and/or operational corrections as necessary.

Lead Financial Analyst

The APH is seeking a Lead Financial Analyst. This position will report to the Senior Director of Finance. This position will assist in all phases of the financial and accounting cycle including the production of various financial reports, building financial models, performing research and analysis, assisting with close processes, forecasting, and monitoring related practices and procedures. This position provides support for various functions within the finance department and provides support for other departments within APH.

Director of Product Advancement

This key leader reports to the Senior Director of Product Operations and Customer Analytics, and supports the Product Advancement team in their efforts to assure that our established products continue to meet their mission and business goals through needed product modification, monitoring relevancy and quality, managing partnerships, balancing inventory, and responding to the feedback of our customers who are babies, students, and adults who are blind and visually impaired, and the professionals who support them.

Manufacturing Engineering Clerk I

Under general supervision of the Operations Engineering and Planning Manager, this position shall write product bills-of-materials (BOM) and production routing in the enterprise resource planning (ERP) system for a variety of make-to-order, make-to-stock, and make-on-demand items, and make necessary changes in those products and/or routings, as situations demand.

Outreach Regional Specialist Southwest Region

APH is seeking an Outreach Regional Specialist for the Southwest Region (Arizona, California, Colorado, New Mexico, Nevada, and Utah). Reporting to the Director of Regional Training & Outreach, the Outreach Regional Specialist will serve as a liaison between APH and the states identified in the Southwest region. The Outreach Regional Specialist will create, alone and in collaboration with others, professional development opportunities for service providers in the region and to be shared in-person, by webinar, or through the learning management system.

This is a remote position with preference given to candidates with residence near a major airport in any of the states served.

Accessible Braille Textbook Editor III

APH is seeking an Accessible Braille Textbook Editor III. Reporting to the Accessible Tests and Textbooks Department Manager, this position is responsible for editing, adapting, and conducting quality control reviews of textbooks and materials for students who are blind or low vision.

The successful candidate can reside locally in Louisville, KY, or out of state. Occasional travel for onsite meetings is required.

Accessible Braille Textbook Editor II

APH is seeking an Accessible Braille Textbook Editor II. Reporting to the Manager of the Accessible Tests and Textbooks department, the Accessible Braille Textbook Editor II (ABTE II) will work under the daily direction of an experienced Accessible Braille Textbook Editor III. The ABTE II will learn to edit, adapt, and conduct quality control reviews of textbooks and materials for students who are blind or low vision.

The successful candidate can reside locally in Louisville, KY, or out of state. Occasional travel for onsite meetings is required.

Director of Communications and Consumer Engagement

The Director of Communications and Engagement is a key member of our internal agency, Dot6, with a special focus on the areas of social media, digital marketing, internal and external communications, web content, collateral development, and all other aspects of corporate communications. This position reports to the Senior Director of Engagement & Experience.

Computer Support Specialist

Under the supervision of the Director of Information Technology, the Computer Support Specialist will support APH employees in all aspects of the organization's computing environment including installation, administration, training and support on all hardware and software.

Business Development Project Manager

The successful candidate will report to the Business Development Manager and provide support to the Business Development department and team members. The department annually manages the expectations of our Customer Test Providers, Braille and Large Type Financial Documents, and Custom Requests for Braille and Large type Products while continuously managing over 500 accessible high-stakes tests for grades K-12 through the APH processes.

Business Development Manager

This position is responsible for managing the expectations of our Customer Test Providers, Braille and Large Type Financial Documents, and Custom Requests for Braille and Large type Products while continuously managing over 500 tests through the APH processes.

Braille Production Worker

Collates, inspects, assembles, and sorts braille printed materials. Operates equipment to reproduce braille books. Makes and assembles cases; packages materials. Other duties may be assigned.

Manufacturing Engineering Technician I

The Manufacturing Engineering Technician I shall write product bills-of-materials (BOM) and production routing in the enterprise resource planning (ERP) system for a variety of make-to-stock, make-to-order, and custom-order items, and make necessary changes in those products and/or routings, as situations demand.

Building Maintenance Worker

Must be capable of performing general duties associated with industrial building maintenance, e.g. electrical, plumbing, HVAC. Will facilitate repairs, perform preventive maintenance, test and log system data for heating and cooling systems, boilers, air compressors, and other facility systems.

Educational Aids Production Worker

Manufacture materials that will include the following tasks: packaging, die cutting, assembly, vacuum forming, sanding, gluing, hand painting, riveting, and sonic welding. Maintain basic records for the work produced, including appropriate documentation of Quality Control.