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Return Policy

APH stands behind its products. We will accept returns on most items within 60 days of shipment date. Prior authorization for returns is required.  APH reserves the right to refuse or limit returns in cases of abuse of this policy.

The following items may not be returned for any reason other than defects:

  • Software
  • Apps
  • eBooks
  • Made to order large print, braille, or APH Press books
  • Custom orders

The following made to order books may not be canceled once production has begun:

  • Large print (catalog prefixes 4-, A-L, F-)
  • Braille (catalog prefixes A-B)
  • APH Press (catalog prefix F-B)
  • Customer orders (S-)

Please contact the Customer Experience Department at or 800-223-1839 to obtain a return authorization number.