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APH Customer Service will close at 12:45 p.m. Eastern on Friday 4/12.


FAQ for APH Webinars

APH webinars are a one-stop resource for meaningful education and training on APH products and services. From tutorials on new products and hacks on how to get the most from technology to information on resources, services, and programs, our goal is to offer information that applies to home, classroom, and workplace settings.

To better help us serve the community, please read the frequently asked webinar-related questions below prior to contacting an APH staff member.

  • Every Tuesday APH releases an email featuring all Access Academy, ExCEL Academy, Partner Showcase, and ConnectCenter webinar events taking place within the next two weeks. To subscribe to this email distribution list please send your contact information to

  • No, APH staff does not need to be contacted. Hundreds of teachers, administrators, and consumers attend the live webinars. If you are unable to attend, simply do nothing or cancel the registration by opening the registration confirmation email and clicking “cancel.”

  • APH records most webinars and posts the videos to APH’s YouTube page within two weeks of release. To check out the recording playlist please visit APH on YouTube. Participants may also subscribe to the APH YouTube channel and may choose to receive the latest updates of uploaded content. Please note that ACVREP credit is only offered for attending the live webinar.

  • To collect ACVREP credit after attending a qualified webinar, please listen for the opening and closing codes during the live session and follow these quick steps to retrieve your on-demand certificate within 30 days of the event:

    • Visit APH Hive’s Access Webinar Certificate page.
    • Register or sign in to APH Hive
    • Specify opening/closing codes on Access Webinar Certificate page
    • View certificate (or revalidate codes if error occurs)
    • Return to APH Hive dashboard to access stored certificates, by scrolling down to “My Webinar Certificates”
  • No, APH is unable to provide the ACVREP codes after the webinar ends. Please make sure to listen closely or review the chat window for the codes during the session.

  • Continuing Education Units (CEUs) for the renewal of a state’s educator certificate are awarded following individual state guidelines. Webinar participants should verify that a local school district/organization is willing to accept the certificate for participating in the webinar presentation.

  • Accessible documents are available for Access Academy, Partner Showcase, and ConnectCenter webinars. Materials are loaded to the following sites prior to the start of the webinar:

    If you experience difficulty accessing a document, please ensure that you are using the most current version of a modern browser, such as Chrome, Edge, or Safari. If you are using one of these browsers and still have trouble accessing a document, please refresh the page and try again. If this step does not solve your problem, please email